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Service 01

Operational
Diagnosis

For restaurants and groups that sense something is not working but cannot pinpoint exactly where. An on-site visit, direct analysis and a report with concrete intervention priorities.

What an operational diagnosis is
and when it makes sense.

An operational diagnosis is an on-site, direct analysis of a restaurant or group operation. It is not a formal audit — it is a visit to the floor to understand what is really happening.

It makes sense when revenue does not justify the margin, when costs seem high but the reason is unclear, when the operation runs inconsistently, or when you want an external perspective before an important decision.

01

Initial call

15 minutes to understand the context and main challenge. Free and without commitment.

15 min · Free
02

On-site visit

A full day at the space. Observation of the real operation, analysis of purchasing, stock, suppliers, HACCP and team processes.

1 day · On-site
03

Report

Intervention priorities identified and quantified, ordered by impact.

3 to 5 working days
04

Presentation

30-minute call to present the results and align next steps.

30 min · Online
What is included

Everything that is part
of this service.

On-site visit to the space or all units
Analysis of purchasing, suppliers, prices and negotiation
Stock, waste and inflows/outflows control review
HACCP and legal compliance check
Team processes and workflow evaluation
Food cost and existing recipe costing review
Written report with top 10 intervention priorities
30-minute presentation call
Who it is for

This service is designed
for these businesses.

Independent restaurants

Looking for an honest external perspective on where they are losing.

Restaurant groups

That have grown quickly and want to know if their systems kept up.

Investors

Who want to validate the situation before a purchase or entry decision.

Struggling businesses

That know something is wrong but cannot identify what.

The result

What you will have at the
end of the process.

At the end you will have a clear document with the highest-impact areas and priority actions — ordered by urgency and improvement potential. Not theory: a concrete list of things to do.

Want to know where your
operation is losing?

Get in Touch
Frequently asked questions

Questions about
this service.

How long does the diagnosis take?

The on-site visit typically takes one full day. The report is delivered in 3 to 5 working days after the visit.

Is any preparation needed?

No. I only ask for the last 3 months of supplier invoices and the current menu.

Does the diagnosis include an action plan?

The report includes identified priorities with enough context to act. If you want implementation support, that is Service 02.

Do you work across all of Portugal?

Yes. I travel to any part of the country. Travel is included in the quote.

Other services

You might also
be interested in.

Operations Setup →The next step — full implementation. External Operations Direction →For groups needing ongoing coordination.